To have a high level of training of personnel PizzaFabrika developed the system of distance learning that certifies and confirms qualifications not only of line employees but also managers.
Igor Sitnikov’s team has exceptionally high requirements for the work of employees. To ensure compliance with them, PizzaFabrika team developed a motivation system based on employee performance indicators in the system. These are the requirements to the waiters:
- minimum compliance with standards — 98%
- average — 99%
- maximum — 99,8%.
The bonus of every employee is based on total evaluation criteria from work discipline to the quality of guest service. The hourly rate of an employee increases by 20%, 30% and 50% respectively depending on the indicators in the system.
A new approach to personnel management ensured growth of efficiency of line personnel and managers as well. Today the average compliance with standards in the restaurant is 98%.